Shipping and returns

Important information

All orders will be shipped within 3 to 7 business days unless stated otherwise.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to custom.

Shipping

If you need a ‘’signature required’’ package, it is important you mention it in the buyers note and/or with a message through this platform. I strongly recommend this if you live in an apartment building or anywhere that does not provide a safe spot for your packages if you aren’t home to bring it inside right away. Regular shipping does not come with a signature required automatic setting and this may result in a small charge (or less or no shipping overages). Same with insurance. I unfortunately cannot take responsibility for losses of that sort, especially after delivery (stolen packaged or other). Thank you so much for understanding!

Shipping overages

We will not be refunding shipping overages under 3$ unless requested. As a seller who puts extra effort into eco-conscious packaging and doesn’t charge a handling fee, we’ve come to the conclusion that these few dollars would be put back into shipping material and extra goodies I send with your ceramics. If you find yourself wanting to be refunded anything under 3$, know that it is totally ok and respected. Please end me a note when purchasing and I will definitely refund your shipping overages. Anything over 3$ will be refunded automatically.

Returns and exchanges

I do not accept returns or exchanges but please contact me if you have any problems with your order.