All orders will be shipped within 3 to 7 business days unless stated otherwise.
Customs & Import taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
If you need a ‘’signature required’’ package, it is important you mention it in the buyers note and/or with a message through this platform. I strongly recommend this if you live in an apartment building or anywhere that does not provide a safe spot for your packages if you aren’t home to bring it inside right away. Regular shipping does not come with a signature required automatic setting and this may result in a small charge (or less or no shipping overages). Same with insurance. I unfortunately cannot take responsibility for losses of that sort, especially after delivery (stolen packaged or other). Thank you so much for understanding!
We will not be refunding shipping overages under $5 unless requested. As a seller who puts extra effort into eco-conscious packaging and doesn’t charge a handling fee, we’ve come to the conclusion that these few dollars would be put back into shipping material and extra goodies I send with your ceramics. If you find yourself wanting to be refunded anything under $5, know that it is totally ok and respected. Please end me a note when purchasing and I will definitely refund your shipping overages. Anything over $5 will be refunded automatically.
Returns & Exchanges
I do not accept returns or exchanges, but please contact me if you have any problems with your order.